Privacy Policy

PMN Digital Production respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose and protect information when you visit our website, submit an enquiry or use our creative and digital media services.

By accessing our website or using our services, you acknowledge the practices described in this Privacy Policy.

1. About PMN Digital Production

PMN Digital Production provides services including:

• Video Editing and Post-Production

• Graphic Design and Branding

• Social Media Management

• Political Media and Campaign Management

• Digital Marketing and Content Strategy

• Other related creative, promotional and digital communication services

For privacy-related questions, please use the contact details provided at the end of this policy.

2. Information We Collect

Depending on how you interact with us, we may collect the following information.

Personal and Contact Information

• Full name

• Business or organization name

• Email address

• Telephone or WhatsApp number

• Postal or business address

• Job title or professional role

Enquiry and Project Information

• Details submitted through enquiry or contact forms

• Project briefs and service requirements

• Brand guidelines and campaign information

• Photographs, videos, graphics, logos and documents

• Feedback, approvals and correspondence

• Billing and transaction details

• Information shared during calls, meetings or consultations

Social Media and Account Information

Where required to provide social media or digital marketing services, we may receive authorized access to:

• Social media pages and profiles

• Advertising accounts

• Business manager accounts

• Website dashboards

• Analytics platforms

• Content-management systems

• Cloud-storage folders

• Other digital tools approved by the client

We encourage clients to grant role-based access wherever possible instead of sharing personal passwords.

Technical and Website Information

When you visit our website, we may automatically collect:

• IP address

• Browser and device type

• Operating system

• Referring website

• Pages visited and time spent

• Approximate location based on IP address

• Website activity and interaction data

• Cookie identifiers and analytics information

• Error, performance and security logs

Information About Other People

Clients may provide photographs, videos, testimonials, contact details or other information relating to employees, customers, supporters, candidates, event participants or members of the public.

The client is responsible for ensuring that they have the necessary consent or lawful authority to share such information with us.

3. How We Collect Information

We may collect information:

• Directly from you through forms, email, telephone, WhatsApp or meetings;

• Through quotations, invoices, contracts and project communications;

• When you provide access to websites, social media or advertising accounts;

• Automatically through cookies, analytics tools and server logs;

• From publicly available sources;

• From authorized representatives, partners or service providers; and

• Through social media platforms when you interact with our pages or advertisements.

4. How We Use Your Information

We may use collected information to:

• Respond to enquiries and provide quotations;

• Understand project requirements;

• Create and deliver agreed services;

• Edit videos and produce graphics or campaign content;

• Manage social media accounts and digital campaigns;

• Develop branding and marketing strategies;

• Schedule, publish and monitor approved content;

• Communicate about projects, payments and approvals;

• Process invoices and maintain accounting records;

• Provide customer support;

• Improve our website, services and user experience;

• Measure campaign and website performance;

• Detect fraud, misuse or security threats;

• Comply with legal and regulatory obligations;

• Establish, exercise or defend legal claims; and

• Send service updates or marketing communication where permitted.

We will not use personal information for purposes that are materially different from those described here without providing appropriate notice or obtaining consent where required.

5. Legal Basis and Consent

We process information where it is necessary:

• To respond to a request or enquiry;

• To perform an agreement with a client;

• To operate and improve our business;

• To protect our legitimate business and security interests;

• To comply with a legal obligation; or

• Based on consent where consent is required.

Where processing is based on consent, you may withdraw that consent by contacting us. Withdrawal will not affect processing lawfully completed before the consent was withdrawn.

6. Creative Content and Media Files

To deliver our services, clients may provide photographs, raw footage, voice recordings, logos, documents, personal profiles and campaign materials.

We use these materials only for the agreed project and related business purposes. We may share them with authorized team members, contractors or service providers where necessary to complete the work.

Clients must not submit content that they are not legally permitted to use or disclose.

7. Social Media Management

When managing a client’s social media presence, we may access account information, messages, comments, analytics and audience data as permitted by the platform and the client.

We will use this access only to perform the agreed services. The client remains responsible for:

• Maintaining ownership and control of their accounts;

• Providing accurate authorization;

• Managing administrator permissions;

• Informing us promptly when access should be withdrawn; and

• Ensuring that approved content complies with applicable laws and platform policies.

Third-party social media platforms process information according to their own privacy policies.

8. Political Campaign Information

Political campaign projects may involve information relating to candidates, political representatives, campaign staff, supporters, events or target audiences.

We process such information only for authorized campaign and communication services. Clients are responsible for ensuring that the collection and use of political, voter, supporter or audience information is lawful and supported by the necessary notices, permissions or consent.

We do not authorize clients to provide unlawfully obtained personal information, confidential electoral records or sensitive information that is unnecessary for the agreed service.

9. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Enable essential website functions;

• Remember user preferences;

• Analyze traffic and visitor behaviour;

• Measure advertising performance;

• Improve website security and performance; and

• Deliver or measure relevant marketing.

You can restrict or delete cookies through your browser settings. Disabling certain cookies may affect website functionality.

Where legally required, we will request consent before placing non-essential cookies.

10. Analytics and Advertising Tools

We may use third-party services such as website analytics, social media pixels, advertising platforms and conversion-tracking tools.

These providers may collect information including IP address, device information, browser activity and interactions with our website or advertisements. Their use of information is governed by their respective privacy policies.

Depending on the tools installed, these services may include:

• Google Analytics

• Google Ads

• Meta Pixel

• YouTube

• Social media plugins

• Other marketing and performance-measurement platforms

The exact services used may change as our website and marketing activities develop.

11. How We Share Information

We may share information with:

• Authorized employees and project team members;

• Designers, editors, content creators and approved contractors;

• Website, hosting and cloud-storage providers;

• Payment, invoicing and accounting providers;

• Analytics and advertising platforms;

• Communication and project-management services;

• Legal, accounting and professional advisers;

• Government or regulatory authorities where legally required; and

• A successor organization in connection with a lawful merger, restructuring or business transfer.

We do not sell or rent personal information to third parties for their independent marketing purposes.

Service providers may access only the information reasonably necessary to perform their assigned functions.

12. International Data Processing

Some technology, social media, analytics or cloud-service providers may process information on servers located outside India.

Where such processing occurs, we take reasonable steps to use reputable providers and appropriate safeguards, subject to applicable legal requirements. Information processed by third-party platforms is also governed by their terms and privacy policies.

13. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide the requested services;

• Complete the relevant project;

• Maintain business, billing and tax records;

• Resolve disputes;

• Enforce agreements;

• Meet legal obligations; and

• Protect against fraud or misuse.

Project footage, source files, drafts and completed creative files may be deleted after a reasonable storage period. Clients should maintain their own backup copies of all delivered files.

When information is no longer required, we may securely delete, anonymize or archive it as permitted by law.

14. Data Security

We use reasonable administrative, technical and organizational measures to protect information against unauthorized access, misuse, loss, alteration or disclosure.

These measures may include:

• Restricted access to project files;

• Password-protected systems;

• Secure cloud-storage services;

• Account permission controls;

• Software and security updates; and

• Internal access-management practices.

No online transmission or storage system is completely secure. Therefore, absolute security cannot be guaranteed.

Clients should use strong passwords, enable multi-factor authentication where available and avoid sending confidential passwords through unsecured channels.

15. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Ask what personal information we hold about you;

• Request access to your information;

• Request correction of inaccurate or incomplete information;

• Request deletion of information that is no longer required;

• Withdraw consent where processing is based on consent;

• Object to or restrict certain processing;

• Opt out of marketing communications; and

• Raise a concern about the handling of your information.

To exercise a privacy right, contact us using the details below. We may need to verify your identity before processing the request.

Certain information may be retained where required for legal, taxation, contractual, security or dispute-resolution purposes.

16. Marketing Communications

We may send promotional messages about our services where you have provided consent or where communication is otherwise legally permitted.

You may stop receiving promotional communication by:

• Using the unsubscribe option included in the message;

• Replying with an opt-out request; or

• Contacting us directly.

You may still receive essential project, billing, security or service-related communication.

17. Third-Party Links

Our website may contain links to social media platforms, video platforms, client websites or other third-party services.

PMN Digital Production does not control the privacy, security or content practices of external websites. You should review the privacy policy of a third-party website before submitting personal information.

18. Public Content and Portfolio Use

Content posted on social media, websites or public campaign channels may become publicly accessible and may be copied or shared by other users.

With the client’s authorization or where agreed under our service terms, we may display publicly released project work in our portfolio, website, social media pages or promotional materials.

Clients may request confidentiality before the project begins. Confidential or unpublished campaign materials will not knowingly be used for promotional purposes without appropriate authorization.

19. Children’s Privacy

Our services are intended primarily for businesses, organizations, professionals and adult clients. We do not knowingly collect personal information directly from children without authorization from a parent, guardian or responsible organization where required.

If you believe a child’s information has been submitted improperly, please contact us so that we can review and, where appropriate, delete it.

20. Client Obligations

Clients supplying personal information to PMN Digital Production confirm that:

• The information was collected lawfully;

• Appropriate privacy notices were provided;

• Required permissions or consent were obtained;

• The information is relevant to the requested service; and

• Sharing it with PMN Digital Production does not violate another person’s rights.

Clients must promptly notify us if authorization for any supplied information is withdrawn.

21. Data Breach Response

If we become aware of a personal-data incident affecting information under our control, we will take reasonable steps to contain and investigate it.

Where required by applicable law, we will notify affected individuals and the relevant authority within the prescribed manner and timeframe.

22. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technology, legal obligations or business practices.

The updated policy will be published on this page with a revised “Last Updated” date. We encourage users to review this page periodically.

23. Governing Law

This Privacy Policy is governed by the laws of India, including applicable data-protection and information-technology requirements.

Any dispute relating to this policy will be subject to the jurisdiction stated in PMN Digital Production’s Terms and Conditions or the jurisdiction otherwise agreed in writing.

24. Grievance and Privacy Contact

For privacy questions, data requests or complaints, contact:

PMN Digital Production 
Address: Aali Vihar, Sarita Vihar, New Delhi - 110076
Email: pmndigitalproduction@gmail.com
Phone: +91 96540 04515
Website: www.pmndigital.net

We will review legitimate privacy requests and respond within the period required by applicable law.